organizational knowledge capture, retention, and dissemination
Knowledge capture, retention, and dissemination has been an interest of mine for a long time. I have written about various aspects of it before. The most vital commodity any organization has is the...
View Articlenew documentation should always augment the status quo
In my line of work, I often need to create documentation for clients. Documentation in general is a Good Thing™. But good documentation’s goal should always be to augment and improve upon what already...
View Articlethere’s never enough documentation | there’s too much documentation
Documentation is vital. There’s never enough. And there’s always too much. In general, these are the areas I find documentation to fail: Not Enough Too Much/Many why-tos (instead of how-tos) tutorials...
View Articledocument what didn’t work
In a recent episode of Paul’s Security Weekly, an off-hand comment was made about documentation: you shouldn’t merely document what to do, nor even why, but also what you tried that didn’t work (ie,...
View Articlefinally starting to get some good docs amassed
I had a decent library of documentation, templates, hand-offs, slide decks, etc in my pre-Splunk consulting life (technically, I still have them). It’s nice to be finally getting a decent collection to...
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